A new brand has started selling auto parts online. Unfortunately, they missed their sales targets in the first few months, and to make matters worse, they found themselves stuck in a bad cycle. The customer bought it online and couldn't install it by himself, so he returned it. The more customers buy, the more they return. That's when they came to us.
After in-depth product and market research on the brand, we found that although there are many areas for improvement, the most effective way is to provide installation services.